WEST TOKYO WONDERS Terms and Conditions

Introduction

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) set forth the terms and conditions for the use of various services (hereinafter referred to as the “Services”) between Marutama Project Liaison Council (hereinafter referred to as the “Company”) and the Users of the website “WEST TOKYO WONDERS” (hereinafter referred to as the “Website”) operated by the Company, on the Services offered on the Website. Users who access, use, or browse the Website are deemed to have agreed to the following terms and conditions.

Article 1 (Application of Terms and Conditions)

Unless otherwise specified, these Terms and Conditions shall apply to all persons who use the Website (hereinafter referred to as “Users”). The Users shall use the Service (defined in Article 2, Item 1) upon agreeing to these Terms and Conditions.
In addition to the Terms and Conditions, Users shall use the Service upon agreeing to various policies set by the Company, including its travel business terms and other specified conditions (hereinafter referred to as the “Individual Regulations”). The Individual Regulations shall constitute a part of the Terms and Conditions, and in the event of any discrepancy between the Terms and Conditions and the Individual Regulations, the provisions of the Individual Regulations shall take precedence.

Article 2 (Definition of Terms)

The meanings of terms used in the Terms and Conditions shall be as set forth in the following items.

“Service” means the platform service (experience reservation service) provided by the Company through the Website that enables Users to reserve experience-based services, etc. The Company will provide Users with information on experiences, communicate reservations to Suppliers, arrange interpreter guides, provide means of payment for experience fees, etc., and collect and provide other necessary information.
“Suppliers” means a corporation or individual in Japan who, under contract with the Company, posts experience information on the Website and organizes experience-based services, accommodation services, transportation services, and all other related services.
“Experience” means experience-based services, accommodation services, transportation services, and all other related services provided by the Suppliers.
“Experience Information” means any and all information regarding the experience provided by the Suppliers, including the content, duration, date, time, location, fees, etc., precautions, and cancellation conditions of the experience.
“Experience Fees, etc.” means the fees for the use of the experience, interpreter guide fees, fees for all other services incidental to the experience, and fees necessary for the reservation application for the experience. The Experience Fees, etc. presented by the Suppliers or the Company include national and local consumption taxes (hereinafter collectively referred to as “Consumption Taxes, etc.”), and service fees and other various taxes may or may not be included in the Experience Fees, etc.
“Experience Companions” means persons who accompany Users and participate in an experience provided to the Users based on the Terms and Conditions concluded between the Users and the Suppliers.
“Application Information” means information such as e-mail address, ID, password, name, date of birth, gender, nationality, and address provided by the User to the Company when applying for an experience on the Service.
“Content” means information (including but not limited to text, images, video, software, programs, code, etc.) created and provided by the Company and accessible to Users through the Site.

Article 3 (Terms and Conditions of the Service)

In using the Service, Users shall provide truthful, accurate, and up-to-date application information and other information (including, but not limited to, information on accompanying persons for the experience) to the Company or the Supplier. The User agrees that the Company shall not be liable for any damages incurred by the User due to or in connection with inaccurate or out-of-date information provided by the User to the Company or the Supplier.
If the User is a minor, he/she shall use the Service only after obtaining the consent of his/her legal representative. In the event that a User falsely claims to have the consent of a legal representative or to be of legal age, the act by said User cannot be revoked.

Article 4 (Reservation of Experience)

Users shall check the experience information provided on the Site, provide the application information specified by the Company for each experience and other information designated by the Company, and make a reservation application for an experience. The experience information may differ from the information provided by the same Supplier on other sites, and the Company does not guarantee that the experience fees and other terms and conditions posted on the Site are the most advantageous to the User.
A contract for the use of the experience shall be concluded between the Supplier and the User when the User makes the reservation application described in the preceding paragraph and when the Company sends an e-mail to the User confirming the reservation. Please note that the reservation is not confirmed at the time when the Company sends the User an e-mail to accept the reservation application. In addition, if the e-mail address provided by the User to the Company at the time of the reservation application is incomplete, the reservation application shall be deemed invalid.
The Company or the Supplier may change the experience fees and other terms and conditions. Even in this case, if a User has already made a reservation for an experience prior to such change, the fees and other terms and conditions as of the time when the User made the reservation for such experience shall apply.
In the event that the User or the accompanying person does not have Japanese nationality, the User shall, at the time of application for reservation, guarantee that the User or the accompanying person who does not have Japanese nationality meets the conditions for entry and stay in Japan (including having the necessary documents such as passport and visa ready). The Company shall not be liable for any damages incurred by the User, etc. due to a violation of the provisions of this paragraph.

Article 5 (Payment of Fees)

The User shall pay the trial fee, etc. by the method designated by the Company or the Supplier by the deadline designated by the Company or the Supplier. Unless otherwise specified, the trial fee, etc. shall be paid in Japanese yen.
If it is found after the reservation is confirmed that payment cannot be made by the prescribed method, the User agrees to pay the experience fee, etc. by other payment methods available at the time it is found that payment cannot be made (only when such other payment methods are designated by the Supplier in advance). If there is no available payment method, the User agrees that the contract for the experience will be canceled.

Article 6 (Implementation of Experience)

Users shall carefully check and strictly adhere to the precautions, prior agreements, and other experience information provided by the Supplier, and shall conduct their experience in accordance with the instructions of the Supplier. In addition, the User shall make sure that the accompanying person(s) observe the precautions, prior agreements, etc. provided by the Supplier, and shall be responsible for the implementation of the experience by the accompanying person(s).
In the event that the User is requested by the Supplier to present documents such as passports or visas to prove that he/she meets the conditions of entry and stay in Japan, the User shall present such documents for himself/herself and all persons accompanying him/her, and in the event that the User refuses to do so, the User agrees that the experience may not be conducted.

Article 7 (Change or Cancellation of Reservations)

The User agrees to abide by the cancellation policy, terms and conditions, our Travel Agency General Terms and Conditions, and our Conditions of Use, etc., as set forth in the Experience Information regarding changes to the contract for use of the Experience, the possibility of cancellation, cancellation fees, and other conditions.
The User may request a change or cancellation of the contract of use of the experience through the Service in accordance with the cancellation policy, terms and conditions set forth in the Experience Information, the Company’s General Terms and Conditions of Travel, the Company’s Conditions of Use, etc., in a manner determined by the Company. In this case, the User agrees that the change or cancellation of the contract of use of the experience will take effect at the time the notification of acceptance of such change or cancellation is sent to the e-mail address provided by the User to the Company as the application information.
The User agrees in advance that even if a contract for the use of the experience has been concluded, the use of the experience may become unavailable due to inclement weather or other reasons.
If any trouble or dispute arises between a User and a Supplier due to a change or cancellation of a contract for the use of an experience, the User and the Supplier shall resolve the matter directly between the User and the Supplier, and the Company shall assume no responsibility whatsoever.

Article 8 (Confirmation)

The Company may confirm with the User whether or not he/she is using the experience reserved through the Service and the contents thereof, and the User shall cooperate with the Company in this regard.

Article 9 (Changes to the Service, etc.)

The Company may, at its discretion, change, add, suspend, or terminate all or part of the Service at any time (hereinafter referred to as “Change, etc.” in this Article) by notifying the Users by posting on the Site or by any other method the Company deems appropriate. However, in case of unavoidable circumstances, the Company may change, add, suspend, or terminate the Service without notice to Users.
The Company shall not be liable for any damages incurred by Users, etc. due to changes in the Service, etc. not attributable to the Company.

Article 10 (Maintenance of Usage Environment)

In using the Service, Users shall, at their own expense and responsibility, prepare the necessary PCs, mobile terminals, and other equipment, software, and communication means, and connect and operate them appropriately.
Users shall take security measures to prevent computer virus infection, unauthorized access, and information leakage according to their own usage environment.
The Company is not involved in, and assumes no responsibility for, the User’s usage environment.

Article 11 (Handling of Personal Information, etc.)

The Company shall handle the personal information, etc., of Users in accordance with the separately stipulated Privacy Policy and applicable laws and regulations, including the Act on the Protection of Personal Information and, where applicable, the EU General Data Protection Regulation (GDPR). Users consent to such handling.

Article 12 (Inspection and use of statistical data, etc.)

The Company may create and use statistical data by processing, tabulating, and analyzing application information and Users’ usage history of the Service in a manner that does not identify specific individuals. Such statistical data may be used for purposes including, but not limited to, improving the Service, developing new functions, marketing, or market research.
Where such data may be shared with third parties, the Company shall do so only in accordance with applicable laws and regulations, and, where required, shall obtain Users’ prior consent.

Article 13 (Prohibited Acts by Users)

In using the Service, Users shall not conduct themselves, their companions, or third parties in any of the following acts, which the Company reasonably determines to fall under or to be likely to fall under any of the following items:

Actions that violate these Terms and Conditions
Acts that violate laws and regulations or public order and morals
Any act that implies, induces, encourages, or recommends illegal, criminal, or antisocial acts.
Infringement of intellectual property rights such as copyrights and trademarks of the Company or third parties
Any act that infringes on the property, credit, reputation, or privacy of the Company or any third party
Posting or transmitting content that is untrue or misleading.
Actions aimed at harassing or defaming other Users or businesses.
Allowing a third party other than the User who made the reservation and the person accompanying the User who applied for the experience in advance at the time of application for reservation to use the experience (except in cases where the Company has given prior or subsequent consent).
Posting or transmitting violent, obscene, discriminatory, or other content that other Users may find offensive, or posting or transmitting links to sites that are intended to disseminate harmful computer programs, etc.
Actions for the purpose of advertising, solicitation, etc. unrelated to the Service (including multi-posting, spamming, sending chain mail, etc.).
Use of the Service, in whole or in part, for commercial purposes (except with the Company’s consent).
Political or religious activities
Impersonating the Company or a third party
Actions that burden the server beyond the scope of normal use, promote such actions, or otherwise interfere with the operation of this service.
Transmitting or posting harmful computer programs such as computer viruses.
Disclosing or divulging personal information of third parties to other Users or third parties
Violation of precautions, cancellation policies, or other terms and conditions set forth by the Company or the Supplier
Using a credit card in the name of another person without the permission of the credit card holder, or entering false credit card information, password or other authentication information.
Reselling or attempting to resell rights on the Service or any similar act (except with the Company’s consent).
Contacting Suppliers for the purpose of directly transacting transactions such as experience-based services, etc., without going through the Company.
Other activities that the Company deems inappropriate.

Article 14 (Response to Violations)

If the Company reasonably determines that a User has violated these Terms and Conditions, the Company may take any of the following actions against such User. However, the Company is not obligated to do so.
1. To view content posted or transmitted by Users, and to change, disclose, or delete all or part of said content without prior notice to the User.
2. To enjoin any conduct in violation of these Terms and Conditions and to demand that the same conduct not be repeated.
3. Suspending the use of this service.
4. Disclosure of the fact of violation within or outside the Service (including provision of information to the police or other public authorities in the event that a criminal case or other matter may arise).
5. To use the information provided by the User to the Company to the extent necessary to deal with the said violation by the User.
The Company shall not be liable for any damages incurred by Users as a result of the measures described in the preceding paragraph, except in cases where the damage is attributable to the Company. Please note that the Company will not accept any questions or complaints regarding the measures taken by the Company in accordance with the provisions of this Article.
The User shall indemnify the Company for any and all damages incurred by the Company due to a violation of these Terms and Conditions by said User.

Article 15 (Disclaimer of Liability)

The parties to the experience reservation or use contract are the User and the Supplier, and the Company is not a party to said contract. The Company shall not be involved in any way in the experience provided by the Supplier, and shall assume no responsibility for the performance of said contract by the Supplier. However, in addition to the experience provided by the Supplier, the Company may arrange for an interpreter/guide to accompany the experience and provide the User with interpreter/guide services.
Our company shall assume no responsibility for any trouble that occurs between Users, etc. and Suppliers or between Users. In the unlikely event that a dispute arises between a User and a Supplier or between Users, and the Company has no choice but to take action, the User shall indemnify the Company for any and all damages incurred.
Users agree that the Company shall not be liable for any damages arising out of or in connection with (1) use or inability to use the Service by Users, (2) unauthorized access or modification, (3) acts by other Users in the Service, (4) impersonation by a third party, (5) any other matters related to the Service not attributable to the Company, except where such damages result from the Company’s willful misconduct or gross negligence, or where liability cannot be disclaimed under applicable law. Users further agree to indemnify and hold the Company harmless from any such damages to the extent permitted by applicable law.
The Company does not guarantee the truthfulness, currency, certainty, or usefulness of any information or advice provided by the Supplier or User. The Company shall not be liable for any damages incurred by Users in relation to information or advice provided by the Supplier or Users.
The Company does not guarantee that the Service is free from defects. In the unlikely event that the Service is found to be defective, the Company will make every effort to correct the defect, but the Company shall not be liable for any damages incurred by the User, etc. arising out of or in connection with the Service for reasons not attributable to the Company.
In the event that the Company is liable for damages, except in the case of willful misconduct or gross negligence on the part of the Company, the Company’s representatives, or persons employed by the Company, the Company shall be liable for damages up to the amount equivalent to the experience fee, etc., directly and actually incurred by the User in question, and shall not be liable for damages arising out of special circumstances (including cases in which the occurrence of damages was foreseen or foreseeable).

Article 16 (Temporary Suspension of Service Operation Due to Maintenance, etc.)

The Company may temporarily suspend the operation of the Site and the Service without prior notice to or consent of the User in any of the following cases, and the User agrees to such suspension in advance.
1. In the event of maintenance of the server for this site, specification changes to this site, or repair of system defects, etc.
2. In the event that the operation of this service becomes difficult or impossible due to the occurrence or threat of natural disasters or other emergencies, or due to the amendment or enactment of laws and regulations, etc.
3. When the Company deems it necessary to temporarily suspend the Service due to other unavoidable reasons.
Even if a User is unable to use the Service due to a temporary suspension of the Service as stipulated in the preceding paragraph, the Company shall not be liable for any loss or damage, except for reasons attributable to the Company.

Article 17 (Assignment of Rights and Obligations, etc.)

Users shall not transfer or lend any rights or obligations based on their status under this Agreement to any third party, or offer them as collateral, without the prior written consent of the Company.
In the event that a third party succeeds to the business of this service due to a merger, transfer of business, or any other reason, the Company may transfer the status under this agreement, rights and obligations under this agreement, and the User’s application information to the successor of such business, and the User shall be deemed to have consented to such transfer in advance in this paragraph.

Article 18 (Intellectual Property Rights, etc.)

In the event that intellectual property rights such as copyrights arise in the Content posted or transmitted by Users to the Site, Users agree that until the expiration of the duration of the rights, the Company may use (including, but not limited to, reproduction, screening, public transmission, distribution, transfer, loan, translation and adaptation) said Content free of charge to the extent necessary for advertising, promotion, improvement, maintenance, etc. of this Service. Users shall not exercise their moral rights with respect to the use of said content by the Company or third parties authorized by the Company under this paragraph.
Except as provided in the preceding paragraph, intellectual property rights in the text, images, video, site design, layout, trademarks, marks, and other content related to the experience, etc., contained on this site and related to this service belong to the Company or to right holders who have authorized the Company to use such content. Users may not use, reproduce, publish, transmit, distribute, transfer, lend, license, or reprint such information without the prior written consent of the Company.

Article 19 (Confidentiality)

Users shall treat as confidential and shall not disclose to any third party any non-public information disclosed by the Company to Users in connection with the Service that the Company requires to be treated as confidential, except with the prior written consent of the Company.

Article 20 (Notification)

When the Company notifies or contacts Users regarding this service, the Company will do so by posting on this site or by any other method the Company deems appropriate. When the Company notifies or contacts individual Users, the Company will consider that the Company has notified them by sending a notice to the e-mail address, address, or telephone number they provided when they applied for a reservation on this service.

Article 21 (Prohibition of Involvement with Organized Crime Groups or Similar Anti-Social Forces)

Users shall represent and warrant to the Company that they are
1. Not be a crime syndicate, a member of a crime syndicate, a person who has not been a member of a crime syndicate for five years, a quasi-constituent of a crime syndicate, a company affiliated with a crime syndicate, a general meeting house, etc., a socially motivated group, or a special intelligence group, or other similar person (hereinafter referred to as “anti-social forces, etc.”), and not be involved in a corporation, etc. in which anti-social forces are substantially involved. Not fall under any of the above categories in the future.
2. Not be involved in providing funds, etc. or benefits to antisocial forces, or not have them use your name to enter into or fulfill a contract of use.
3. Not to engage in violent demands, unreasonable demands beyond legal responsibility, threatening words or deeds or using violence in connection with transactions, spreading rumors, using false information or force, damaging the credibility of the Company or a business partner, or obstructing the business of the Company or a business partner, or any other similar acts, by themselves or by using a third party.
In the event that a User violates the preceding paragraph, the Company may, without any notice, cancel the usage contract concluded between the Supplier and the User, suspend the use of the Service, or take any other measures the Company deems necessary.
Users who violate Paragraph 1 shall indemnify the Company for any damages incurred by the Company arising out of or in connection with such violation.

Article 22 (Modification of these Terms and Conditions)

The Company may change the Terms (including individual provisions as stipulated in Article 1, Paragraph 2) at any time at the Company’s discretion without prior notice to Users. Unless otherwise specified by the Company, changes to the Terms and Conditions shall become effective when the Company indicates on the Service that the Terms and Conditions have been changed and the contents of the Terms and Conditions after the change.
When a User uses the Service after changes are made to the Terms and Conditions, the User is deemed to have agreed to the changes, and the Terms and Conditions after the changes are made shall apply. However, the validity and content of any contract or other agreement between the Company and the User prior to the modification of these Terms and Conditions shall not be affected by the modification of these Terms and Conditions.

Article 23 (Severability)

Even if some of the provisions of these Terms and Conditions are determined to be invalid under laws and regulations, the other provisions of these Terms and Conditions shall remain valid.
Even if some of the provisions of these Terms and Conditions are invalid or revoked in relation to some Users, these Terms and Conditions shall remain valid in relation to other Users.

Article 24 (Standard Time)

All information related to the Service, including, but not limited to, the User’s reservation request for an experience, cancellation of a reservation request for an experience, and information on an experience, shall be based on Japan time.

Article 25 (Language)

In the event of any inconsistency or discrepancy between the Japanese version of these Terms and Conditions and any foreign language translation of these Terms and Conditions, the Japanese version shall prevail.

Article 26 (Governing Law and Jurisdiction)

These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan. In the event of litigation between the Company and a User in connection with these Terms and Conditions, the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance, depending on the amount of the claim.

Last updated on September 19, 2025