WEST TOKYO WONDERS Global Privacy Policy

1. Categories of personal information subject to processing

We process the following personal information of Customers and other relevant individuals:

• Registration information (name, user name, e-mail address, password, date of birth, age, gender, nationality, country of residence, address, telephone number, occupation, passport number, date of entry.)
• Information regarding the reservation and use of the Service by the Customer (information regarding the purchase and use of products and services provided by the Company, information regarding payment, and other personal information obtained by the Company in connection with the Service (when required by applicable laws and regulations, the Company shall obtain such information after separately notifying the Customer, etc.).)
• Responses to questionnaires from Customers, etc. (personal information obtained in connection with surveys conducted by the Company on Customers, etc., such as Customers’ interests and hobbies, number of visits to Japan, purpose of use of the Service, and other information.)
• Cookies and other online identifiers (access tokens, refresh tokens, IP addresses, provider information, terminal information, and web browser information) of Customers who use the Service and access the Company’s website and also user behavior (time spent on the site, browsing time, frequency, transition, source of traffic, clicks within the site, page scrolling within the site, etc.) and attributes (age, gender, interest category, affinity category, segments with strong purchase intent, etc.). For more information on Interest Categories, Affinity Categories, and Intent to Purchase Segments, please see: About User Attributes and Interest Categories.
• Inquiry information (name, e-mail address, inquiry item, and content of inquiry of Customers, etc. who have made inquiries to the Company)
• Inferred information (information that infers the preferences and interests of a Customer, etc., from personal information about the Customer, etc.)
• In addition to the above information, we may obtain information that you voluntarily provide to us when you use the Service.

2. Purpose of collection and other processing

We process the personal information of our Customers and others for the following purposes:

• For identification and authentication of Customers, etc. and management of Customers, etc.
• To provide this service
• To bill for this service
• To prevent and respond to fraud, etc.
• To maintain, manage, and improve our website and this service
• To provide products and services of the Company or third parties, and to send direct mailings, solicitations, advertisements and other information regarding products and services of the Company or third parties, in accordance with the interests and concerns of Customers based on analysis of the attributes and behavioral history of Customers, etc., and survey responses, etc.
• To conduct campaigns and questionnaires, to analyze the results of such campaigns and questionnaires, and to improve this service based on such analysis.
• To research and analyze marketing data, and to consider and implement marketing measures
• To improve our services and to plan, research and develop new services
• To respond to disputes and lawsuits, as necessary, and to comply with our legal obligations
• To respond to inquiries and contact Customers, etc.
• To compile statistical information and other non-personal information
• Other operations necessary for the provision of this service and related services.
• To third parties in the manner described in this Global Privacy Policy
• For other purposes permitted under applicable laws and regulations

3. Legal basis for processing, etc.

We process the personal information of our Customers and others in accordance with applicable data protection regulations.

The provision of personal information of Customers and others may be mandatory for reasons such as being a requirement under statute law, a contractual requirement, or a requirement for entering into a contract. Specifically, cases in which the provision of personal information is required are as follows:

• Provision of registration information is a necessary and contractual requirement for entering into a contract with the Company. If you do not provide your registration information, we may not be able to provide the Services to you.
• The provision of reservation and usage information and strictly required online identifiers is a contractual requirement. If you do not provide such personal information, we may not be able to provide the Service to you.
• The provision of inquiry information is a contractual requirement. If you do not provide us with your inquiry information, we may not be able to respond to you.
• The provision of all other information is voluntary, but the provision of personal information by you may help us provide the Services to you.

4. Retention period of personal information

To determine the appropriate retention period for personal information, we consider the volume, nature, and sensitivity of the personal information, the risk of potential harm from unauthorized use or disclosure of the personal information, the purposes for which we process the personal information and whether we can achieve those purposes by other means, and applicable legal requirements. If we no longer need the personal information we have collected about you, we will delete or anonymize it, or if this is not possible (for example, if the personal information is stored in a backup archive), we will securely store your personal information until such time as we are able to delete it, and will then ensure that no new processing takes place.

5. Sources of Personal Information

• We obtain cookies or other online identifiers directly from you or others, or automatically.
• We may obtain personal information from third parties, including Customers who have made reservations for this service provided by us, about other Customers who will be participating in such service at the time of the reservation.
• By linking the IDs of external services such as social media that you use, we may obtain your personal information from the providers of such external services.
• Analysis and attribute information of Customers who access our website will be obtained indirectly from our website usage analysis service providers such as Google LLC.
• We may infer your preferences and interests from personal information about you.

6. Sharing and Disclosure of Personal Information

In order to fulfill the purposes of processing personal information as described above, we will share or disclose your personal information to third parties in the following cases, as well as when we have your consent or when otherwise permitted under the personal information protection laws of the applicable countries.

Sharing this service with the organisers of this service

• For the purpose of accepting reservations to a third party that organises the Service for which the Customer, etc. wishes to apply for participation as necessary.
• When the organising third party becomes unavoidably unable to provide the Service and must contact the Customer directly; the Customer’s contact information (e-mail address, etc.) may be provided to the third party.
• When the Company conducts a questionnaire regarding the Services in which Customers participated, responses may be provided to the sponsoring third party.

Sharing with ad-serving companies

We may provide your personal information to ad-serving companies (Google LLC, Meta Platforms, Inc., X Corp. Ltd. and others) for the purpose of confirming distribution results and providing the service.

Sharing with interpreter guides

We may provide personal information to interpreter guides when interpretation is provided in this service.

Sharing with national and local governments (for commissioned projects)

To report the results of commissioned services, we may provide personal information obtained in the course of such services to national or local governments. Customers can confirm at reservation whether the service is covered by commissioned services.

Shared with processors (service providers)

• Outsourcing companies related to the provision of this service, such as businesses that dispatch interpreter-guides
• Providers of our website usage analysis service, such as Google LLC
• Cloud service providers such as Google LLC, Salesforce Inc.
• Other contractors

Compliance with laws and regulations, etc.

We may be required to disclose personal information to public authorities within or outside your country of residence due to laws and/or requests. We may also disclose information when reasonably necessary to protect our rights, pursue remedies, enforce Terms of Use, investigate fraud, or protect our operations or you.

Others

• In connection with the sale, merger, acquisition, reorganization, or other transfer of all or a portion of the assets of the Company (including as part of a bankruptcy proceeding).
• When necessary for the protection of the life, body, or property of the Company or a third party, and it is difficult to obtain the consent of the Customer, etc.
• When there is the consent of the Customer, etc.
• Other cases permitted under applicable laws and regulations

7. Security control measures

We will take necessary and appropriate measures to prevent leakage, loss, or damage of personal information of our Customers, etc., and to manage such information. When handling personal information in a foreign country, we will take necessary and appropriate measures for safe management based on our understanding of the external environment, including systems for the protection of personal information in that country.

8. Cookies and similar technologies

If you access our website and enable cookies, etc. (including tracking technologies such as Flash cookies, web beacons, and other technologies, hereinafter referred to as “cookies, etc.”), the Company may automatically obtain information about the PC, cell phone terminal, tablet, or other information communications terminal used by you. When the Company acquires such information, the Company will treat such information as personal information. If you do not wish to use cookies, etc., you can disable them by changing the settings on your web browser; for the legal basis for processing cookies with respect to Customers located or residing in the EEA and the United Kingdom, please see the EEA and United Kingdom Appendix.

About Analysis Cookies

We may work with third parties who collect data about the use of our website by our Customers and others over time. For example, we may use Google Analytics for analytical and marketing purposes. To learn more about how Google Analytics collects and uses information when you visit our website, please visit
www.google.com/policies/privacy/partners.
To opt-out of Google Analytics, visit
tools.google.com/dlpage/gaoptout.

9. Links to third party websites, etc.

The Service may provide links to third party websites or apps. We do not control how such websites or apps handle personal information, and such websites or apps are not covered by this Global Privacy Policy. You should review the privacy policies of any other websites or apps you use to learn how they handle personal information.

10. Rights of Customers, etc.

We respect the rights of our clients, etc. under the personal information protection regulations applicable to them. In accordance with the Japanese Personal Information Protection Law, you may request disclosure of your personal information, correction, addition, deletion of content, suspension of use, deletion, suspension of provision to third parties, or disclosure of records of provision to third parties, in accordance with the procedures set forth by the Company. In addition to this, you may be granted rights under applicable country-specific personal information protection regulations. If you wish to exercise any of your rights, please contact us at the contact information listed in Article 13 (Contact Information) of this Global Privacy Policy.

11. Children’s personal information

We will take necessary measures to protect children’s personal information in accordance with applicable laws and regulations.

12. Contact

If you have any questions, complaints, or other inquiries regarding our processing of personal information or this Global Privacy Policy, please contact the Consultation Desk listed below.

Contact us by e-mail:
tokyomountaintours.en@gmail.com
Please refer to the Company Profile for the Company’s address and the name of its representative.

13. Changes to this Global Privacy Policy

If we decide to change this Global Privacy Policy (including the separate documents for each country), the Company may modify or add to this Global Privacy Policy, in whole or in part, by posting such modifications or additions on the Company’s website
(https://wtw-japan.com/), by sending an e-mail to Customers, etc., or by any other method the Company deems appropriate (in accordance with applicable laws and regulations, if any). We will also follow any other procedures required by applicable privacy regulations, if any.

We encourage you and others to visit this page periodically to check for updates. You can find out when this Global Privacy Policy (including the country-specific versions) was last updated by checking the “Last Updated” date.

14. Language

In the event of any inconsistency or discrepancy between the Japanese version of these Global Privacy Policy and any foreign language translation of these Global Privacy Policy, the Japanese version shall prevail.